Welcome to our FAQs page!

Here, you'll find answers to some of the most common questions about our products and services. If you can't find the information you need, feel free to contact us directly.

Shipping & Delivery

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your shipment.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping rates and delivery times vary by location.

What shipping methods do you offer?

We offer standard, expedited, and next-day delivery options. Shipping rates and delivery times vary based on your location.

Returns & Exchanges

Can I exchange an item?

Yes, exchanges are possible within 14 days of purchase, delivery fees will be counted, Please contact us on Whatsapp: +971 (0) 50 669 4314 to initiate the exchange process.

How do I return an item?

To return an item, please contact our customer service team on Whatsapp: +971 (0) 50 669 4314 to receive a return authorization. We’ll provide instructions on how to send the item back.

What is your return policy?

We accept returns within 14 days of purchase. Items must be in their original condition, unworn, unwashed, with tags attached. For more details, please visit our Return Policy page. 

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact our customer service team on Whatsapp: +971 (0) 50 669 4314 as soon as possible. We will do our best to accommodate your request.

Product Information

How do I care for my scrubs?

Please refer to our Care Instructions page for detailed washing and drying guidelines to maintain the quality of your scrubs.

Do your scrubs have pockets?

Yes, our scrubs feature multiple pockets to provide ample storage for your medical tools and personal items.

What materials are used in your scrubs?

Our scrubs are made from high-quality, durable fabrics designed for comfort and ease of movement. Most products feature a blend of polyester and spandex.

Ordering & Payment

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods.

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.

Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large orders. Please contact our customer service team for more details.

Do you offer Students discounts or promotions?

Yes, we frequently offer special rate for students and discounts.

Size Guide

What if I order the wrong size?

If you order the wrong size, you can return it for a different size or a refund within 14 days of purchase.

How do I choose the right size?

Please refer to our Size Guide, which provides detailed measurements for each size. If you’re between sizes, we recommend choosing the larger size for a better fit.

What sizes do your scrubs come in?

Our scrubs are available in a wide range of sizes, from XS to XL, to ensure a comfortable fit for everyone.

If you have any additional questions,
please don’t hesitate to reach out to us.

info@healcouture.ae

Call or Whatsapp us at  +971 (0) 50 669 4314 

Need more help? Contact our customer service team—we’re here to assist you!

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    Heal Couture

    Abu Dhabi,
    United Arab Emirates

    +971 (0) 50 669 4314

    info@healcouture.ae

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.